Terms & Conditions
Last updated: June 2026
1. Acceptance of Terms
By accessing or using the services provided by Unified Business Solutions ("Company", "we", "us", or "our"), you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our services.
2. Services
Unified Business Solutions provides cloud-based telecommunications services including but not limited to: hosted PBX systems, business landline numbers, VoIP calls, call routing, voicemail services, and related telecommunications solutions. Service availability is subject to network coverage and internet connectivity.
3. Account Registration
You must provide accurate, current, and complete information during the registration process. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
4. Cancellation and Termination
The customer may cancel the agreement subject to the following:
- The remaining amount of rentals for the full contract term is payable as settlement to cancel the contract.
- Either party may terminate the agreement immediately for material breach of these terms.
- Upon termination, you are responsible for all outstanding fees up to the termination date.
5. Fair Use Policy
Our unlimited calling plans are subject to reasonable business use and applicable Fair Usage Policies. Excessive or non-business usage that negatively impacts network performance for other customers may result in service restrictions or additional charges. This policy prevents abuse and ensures quality service for all customers.
6. Number Porting
We support number porting from other South African providers. The porting process is subject to the donor provider's approval and may take 7-14 business days. We are not responsible for delays caused by the donor provider.
7. Limitation of Liability
To the fullest extent permitted by South African law, Unified Business Solutions shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our services. Our total liability is limited to the fees paid by you.
8. Intellectual Property
All software, systems, documentation, and intellectual property associated with our services remain the exclusive property of Unified Business Solutions. You are granted a limited, non-exclusive, non-transferable right to use our services during the term of your agreement.
9. Data Protection
We process personal information in accordance with the Protection of Personal Information Act (POPIA). Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your data.
10. Governing Law
These Terms and Conditions are governed by the laws of the Republic of South Africa. Any disputes shall be subject to the exclusive jurisdiction of the South African courts.
11. Changes to Terms
We reserve the right to modify these terms at any time. Material changes will be communicated to active customers via email. Continued use of our services after changes constitutes acceptance of the updated terms.
12. Contact Information
For questions regarding these Terms and Conditions:
Email: sales@unifiedbusiness.co.za
Phone: 021 023 4570
WhatsApp: 063 861 1693
Website: www.unifiedbusiness.co.za