Question 1

What is VoIP and how does it work for South African businesses?

Accepted Answer

VoIP (Voice over Internet Protocol) routes business calls over the internet instead of traditional copper lines. For South African businesses, that means lower costs, unlimited calls, and advanced features like auto attendant, call recording, and cloud PBX — with no cabling required. Our LTE-ready devices work anywhere with mobile signal.

Question 2

Do I need fibre or cabling for your business phone system?

Accepted Answer

No. Our ATCOM and Cubot devices are LTE-ready — they connect via the MTN mobile network. No fibre installation, no cabling, no waiting. Plug in, and you are operational the same day.

Question 3

What is included in your hosted PBX solution?

Accepted Answer

Our hosted PBX includes a professional business landline number (021, 010, or 031), unlimited local and national calls, auto attendant with custom greetings, call transfers, call recording, voicemail-to-email, conference calling, mobile and desktop apps, and full online management — from R199 per month.

Question 4

Can I keep my existing business number?

Accepted Answer

Yes. We offer number porting from your current provider. Our team handles the entire porting process at no extra charge. Porting typically takes 7–21 days depending on your current provider.

Question 5

Do you offer VoIP solutions for call centres?

Accepted Answer

Yes. Our call centre system includes skills-based routing, real-time wallboards, call monitoring and whisper, post-call surveys, CRM integration, and full agent performance reporting. Scalable from 5 to 500+ agents.

Question 6

What desktop phones and VoIP hardware do you supply?

Accepted Answer

We supply the ATCOM A68 LTE (premium desktop phone with large colour display and busy lamp monitoring), ATCOM A20 LTE (compact, affordable desktop phone), and Cubot King Kong ES 3 (rugged mobile handset with GPS and long battery life — ideal for security, logistics, and field teams). All devices are LTE-ready with no cabling needed.

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