Privacy Policy
Last updated: June 2026
1. Introduction
Unified Business Solutions ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our telecommunications services. We comply with the Protection of Personal Information Act (POPIA) of South Africa.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, company name, and physical address when you contact us or sign up for our services.
- Call Data: Call records, duration, and metadata generated through your use of our phone system.
- Usage Data: Information about how you interact with our website and services, including IP address, browser type, and pages visited.
- Payment Information: Billing details processed through secure third-party payment providers.
3. How We Use Your Information
We use the collected information for the following purposes:
- To provide, maintain, and improve our telecommunications services.
- To process your orders and manage your account.
- To communicate with you about your account, our services, and promotional offers.
- To comply with legal obligations and enforce our terms.
- To analyse usage patterns and improve our website and service quality.
4. Data Storage and Security
Your data is stored on secure servers located in South Africa. We implement industry-standard security measures including encryption (TLS/SRTP for calls), access controls, and regular security audits. While we strive to protect your data, no method of electronic storage is 100% secure.
5. Data Sharing and Disclosure
We do not sell your personal information. We may share your data with:
- Service providers who assist us in operating our business (payment processors, hosting providers).
- Regulatory authorities as required by South African law.
- Business partners with your explicit consent.
6. Your Rights Under POPIA
As a data subject, you have the right to:
- Access the personal information we hold about you.
- Request correction or deletion of your personal information.
- Object to the processing of your personal information.
- Lodge a complaint with the Information Regulator of South Africa.
To exercise these rights, contact us at sales@unifiedbusiness.co.za.
7. Cookies
Our website uses cookies to enhance your browsing experience. You can control cookie settings through your browser preferences. Essential cookies are required for the website to function properly.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page. Continued use of our services after changes constitutes acceptance.
10. Contact Us
If you have questions about this Privacy Policy, contact us at:
Email: sales@unifiedbusiness.co.za
Phone: 021 023 4570
Address: Cape Town, South Africa